Shipping Policy

Products ordered on the lipro official website (jp.lipro.com) will be delivered within Japan only, in accordance with the following delivery policy.

1. Delivery area

Delivery is available within Japan (including Okinawa Prefecture and some remote islands).
In some areas, delivery may take longer than usual.

2. Shipping carrier and delivery time

The item will be shipped using a delivery company designated by our company (Sagawa Express, Yamato Transport, etc.).

• Once your order is confirmed, it will usually be shipped within 1-2 business days.
• Normally, your order will be delivered within 2-7 days (this may vary depending on your region and weather).

3. Shipping Fees

We offer free shipping nationwide .

• This applies to all orders, regardless of purchase amount.
• There are no additional costs or fees.

4. Shipping Information

Once your item has been shipped, we will send a "Shipping Completion Email (with tracking number)" to your registered email address.

5. Notes on Shipping

• Delivery may be delayed due to weather, traffic conditions, busy seasons, etc.
• If the product is returned to us due to an incorrect address, long-term absence, refusal to accept, etc., you may be required to pay the re-shipping fee for redelivery.

6. Contact Information

If you have any questions or concerns about shipping, please contact us at the following:
lipro Customer Support Email: support.jp@lipro.com
Business hours: 10:00-18:00 (open all year round)