Terms of Use
The terms of use for the official lipro website (hereinafter referred to as the "Terms") stipulate the conditions for use of the e-commerce website (including the website for pre-order sales and various campaign pages, hereinafter referred to as the "Site") for products developed and sold by Zhuhai Ruran Intelligent Technology Co., Ltd. (hereinafter referred to as the "Company") between the users (hereinafter referred to as the "Users") who use this site and the Company.
1. Definitions
"Company Products": Products developed and sold by the Company.
"Site": The e-commerce website operated by the Company to accept purchases and pre-orders of the Company's products.
"User": Anyone who visits and browses this site, and is not limited to those who purchase the Company's products.
"Purchaser": A user who has entered into a sales contract (including pre-order sales) for the Company's products with the Company.
"Pre-order sales" "Pre-order purchase": The conclusion of a sales contract for products between the Company and the User before the Company determines that the Company's products are ready for shipment.
2. Application and Change of Terms
2.1 These terms apply to all users who use this site, regardless of whether they purchase our products. Users must agree to these terms before using this site. Users who use this site are deemed to have agreed to these terms.
2.2 If the user is a minor, they must obtain the consent of their parent or other legal guardian before using this site.
2.3 We may revise these terms as necessary. When using this site, please check the latest content of these terms. Users who use this site after these terms have been changed are deemed to have agreed to the changed terms.
2.4 When purchasing our products from external e-commerce websites linked from this site (including but not limited to the websites below), the terms of use and privacy policy of the website in question apply, and these terms and the "lipro Privacy Policy" do not apply.
Amazon.co.jp (https://www.amazon.co.jp/)
Rakuten Ichiba (https://www.rakuten.co.jp/)
Yahoo! Shopping (https://shopping.yahoo.co.jp/)
3. Registration of User Information
3.1 When purchasing our products through this site (including pre-orders; the same applies below), or when applying for various campaigns conducted by our company, the user must register user information (hereinafter referred to as "user information") on this site in accordance with the procedures specified by our company.
3.2 When registering, the user must register correct user information and must always keep the information up to date.
3.3 If there are any changes in the user information, the user must promptly notify the change in accordance with the procedures specified by our company.
4. Purchasing our products
4.1 Users who wish to purchase our products must apply for purchase to our company in accordance with the procedures specified on this site.
4.2 A user's purchase application shall become effective when the application data reaches our server via the Internet line.
4.3 A sales contract between the user and our company shall be established when the user makes a purchase application through this site and our company accepts the application in a manner specified by our company.
4.4 After the sales contract is established, the user cannot change or cancel the purchase application. In the case of pre-order sales or when the shopping credit application has been completed, the user cannot unilaterally terminate the sales contract.
5. Payment
5.1 Payment for the purchase price of our products on this site shall be made by the method specified on this site.
5.2 When a sales contract with our company is established, the user must pay the price of our products by the payment date specified by the payment company used.
5.3 If the user does not pay the price of our products after the sales contract is established, our company may cancel the sales contract by notifying the user in a manner specified by our company.
6. Delivery of Products
6.1 After we determine that our products are ready to be shipped to the purchaser, we will ship the products to the address specified by the purchaser (limited to within Japan) on the condition that the payment for our products has been completed.
6.2 We will deliver our products to the purchaser by entrusting it to a shipping company contracted with us. Matters related to delivery will be subject to the conditions separately set by the shipping company.
6.3 In the case of pre-order sales, we will determine whether our products are ready to be shipped. The shipment of our products may be delayed from the scheduled time displayed at the time of pre-order, and the purchaser shall acknowledge this in advance.
6.4 Even if the user suffers damage due to the delay in the shipment of our products from the original schedule, we shall not be liable for compensation for such damage.
7. Returns, Exchanges, and Refunds
7.1 We will handle returns, refunds, and exchanges of our products appropriately in accordance with the notice on our website based on the Specified Commercial Transactions Act.
7.2 Notwithstanding the preceding paragraph, we may not be able to accept returns or exchanges depending on the condition of our products.
8. Transfer of ownership
Ownership of our products purchased by the purchaser is transferred when the product is handed over to the purchaser.
9. Privacy
We will handle user information appropriately in accordance with the lipro privacy policy.
10. Intellectual Property Rights
10.1 All rights (ownership, intellectual property rights, portrait rights, publicity rights, etc.) to the materials (text, photos, videos, audio, etc. hereinafter referred to as "materials") that constitute this site belong to us or a third party that has granted rights to us.
10.2 Users do not acquire any rights to the materials by using this site.
11. Prohibited Acts
11.1 The following acts (hereinafter referred to as "prohibited acts") are prohibited on this site.
Acts that violate laws, court judgments, decisions or orders, or legally binding administrative measures
Acts that may harm public order or good morals
Acts that infringe on the intellectual property rights, portrait rights, honor rights, privacy rights, or any other legal or contractual rights of our company or a third party
Acts of impersonating our company or a third party or intentionally disseminating false information
Acts of providing benefits to anti-social forces or other acts of cooperation
Acts of illegally collecting, disclosing or requesting the disclosure of, posting, etc., personal information, registration information, etc. of others
Acts of using this site Disassembling, decompiling, reverse engineering, etc., of the technology and know-how used by the Company
Acts of illegally manipulating the Site using technical means, intentionally using bugs on the Site, making unreasonable inquiries or requests to the Company, such as repeating the same questions more than necessary, and other acts that interfere with or impede the Company's provision of the Site or the use of the Site by other users
Acts of preparing, assisting, or encouraging any of the acts listed above in (1) to (8)
Other acts that the Company deems inappropriate
11.2 If the Company determines that a user has engaged in prohibited acts, the Company may take the following measures without prior notice to the user.
Warning
Cancellation of the purchase contract
Cancellation of the campaign winnings
Suspension of provision of all or part of the services of this Site
Other measures that the Company deems necessary and appropriate
12. Suspension of services, etc.
If the Company determines that a user falls under any of the following, the Company may refuse to accept the purchase contract, cancel the purchase contract, or take other measures that the Company deems necessary and appropriate.
In the event of the commencement of bankruptcy proceedings, civil rehabilitation proceedings, or other insolvency proceedings,
In the event that a payment agent or collection agent takes measures to suspend the provision of payment and collection agency services to the purchaser,
In the event that the purchaser is a member of an anti-social force,
13. Disclaimer of Liability of the Company
13.1 The Company does not expressly or impliedly guarantee that the content and data provided on this site are free from actual or legal defects (including defects related to safety, reliability, accuracy, completeness, validity, suitability for a specific purpose, security, etc., errors and bugs, infringement of rights, etc.).
13.2 The Company shall not be liable for any damages caused to users or third parties by this site. However, if the contract between the Company and the user regarding this site (including these terms and conditions) is a consumer contract as defined by the Consumer Contract Act, this disclaimer shall not apply.
13.3 Even in the case of the proviso of the preceding paragraph, the Company shall not be liable for any damages incurred by the User due to a breach of contract or tort caused by the Company's negligence (excluding gross negligence) that arise from special circumstances (including cases where the Company or the User foresaw or could have foreseen the occurrence of the damages).
13.4 Compensation for damages incurred by the User due to a breach of contract or tort caused by the Company's negligence (excluding gross negligence) shall be limited to the amount of the product price paid by the User to the Company in the past.
13.5 The Company shall not be liable for compensation for any interruption, suspension, termination, unavailability or change of the provision of services on this Site by the Company, the deletion or loss of content posted by the User through this Service, or any other damages incurred by the User in relation to this Service.
13.6 The Company shall not be liable for compensation for damages incurred by the User due to the interruption, suspension, termination, unavailability, or change of the service business operated by other service providers linked to the Site, such as payment services operated by third parties, or for requesting the said service provider to resume or correct the said service business.
14. Suspension of the Service for Maintenance, Inspection, etc.
14.1 The Company may suspend or suspend the provision of all or part of the Service for the maintenance and inspection of the system related to the Service, etc., after posting in advance in a place on the Site that the Company deems appropriate.
14.2 Notwithstanding the preceding paragraph, the Company may suspend or suspend the provision of all or part of the Site without prior notice to the User in any of the following cases:
When urgent maintenance and inspection of the system related to this site is performed
When the computers, communication lines, etc. related to the system related to this site are stopped due to an accident
When the operation of this site becomes impossible due to force majeure such as earthquakes, lightning, fires, wind and flood damage, power outages, natural disasters, etc.
When the Company determines that it is necessary to suspend or interrupt the operation of this site for any other reason
14.3 The Company shall not be liable for any damages caused to the User by measures taken under the preceding two paragraphs.
15. Notification
When it is necessary for the Company to notify the User, the Company shall post a notice in an appropriate place on this site, or shall do so by email, telephone, mail, or other method that the Company deems appropriate.
16. Applicable Law and Jurisdiction
The governing law of these Terms and Conditions shall be the laws of Japan. Any disputes arising between the User and the Company in relation to these Terms and Conditions shall be subject to the exclusive jurisdiction of the Tokyo Summary Court or the Tokyo District Court as the court of first instance.
17. Contact Us
For inquiries regarding these Terms and Conditions or other inquiries regarding our products, please contact the lipro Support Center at the address listed below.
lipro Support Center
Hours: 10:00-18:00 (Open all year round)
Email address: support.jp@lipro.com