Website Privacy Policy
Effective date: May 1, 2025
Latest update: May 1, 2025
Zhuhai Ruran Intelligent Technology Co., Ltd. (hereinafter referred to as "our company") strictly complies with the Japanese "Personal Information Protection Act" (APPI) and related laws and regulations, and is committed to protecting the safety of users' personal information. This policy stipulates how we collect, use, manage and protect your personal information.
1. Privacy Protection Policy
Our company collects, uses and provides personal information only to the extent necessary for the legitimate performance of retail and wholesale business and employee employment and personnel management, does not process personal information beyond the scope of clear use, and takes measures to prevent use beyond the purpose.
Comply with laws, national guidelines and other norms regarding personal information protection.
In order to prevent risks such as leakage, loss or damage of personal information, we will invest reasonable resources according to the actual situation of our business, continuously improve the security system of personal information, and take reasonable security measures. If we discover any problems with personal information protection, we will immediately take corrective measures.
We will promptly, sincerely and appropriately respond to complaints and inquiries regarding the processing of personal information.
We will timely and appropriately modify the personal information protection management system in response to changes in the environment and continuously promote improvements.
2. Scope of personal information collection
We may collect the following types of personal information:
Registration information: name, address, telephone number, email address, date of birth, etc.
Order information: purchase records, shipping address, payment information (credit card numbers are processed by a third-party payment agency and are not stored).
Equipment information: IP address, browser type, equipment identifier, access time, page browsing records, etc. (collected through cookies and similar technologies).
User submissions: consultation records, evaluations, survey responses, etc.
3. Purpose of use of personal information
We will only use your information within the following scope:
Product order processing, delivery and after-sales service;
Account management, identity verification and security protection;
Send order status and service notifications by email or short message;
Push personalized advertising and marketing information based on user interests (user consent is required);
Improve website functions and analyze user behavior to optimize services;
Fulfill legal obligations (e.g. tax returns, cooperate with judicial investigations).
4. Personal information management and safety measures
Data security: We adopt measures such as TLS 1.3 encrypted transmission, limiting employee access privileges, and regular security audits to prevent information leakage.
Data retention period: After achieving the purpose of use, the information will be deleted or retained for the required period as required by law.
Employee training: All employees will sign a confidentiality agreement and receive personal information protection training.
5. Providing personal information to third parties
We only share information in the following circumstances:
Necessary service providers: logistics companies, payment institutions, cloud service providers, etc., and with whom we have entered into confidentiality agreements.
Legal requirements: Disclosure based on lawful requests from courts and government agencies.
Cross-border transfers: If data transfers outside of Japan are involved, we will ensure that the receiving party complies with the protection standards stipulated by the APPI.
6. User rights (under the APPI)
You have the right to:
Inquire, correct or delete your personal information;
Request the suspension or deletion of data beyond the necessary scope;
Withdraw consent to marketing activities (by unsubscribing from the link via email or contacting us).
How to exercise your rights: Please send a request to your contact email address/address. We will respond within a reasonable time.
7. Cookies and tracking technology
We use cookies to analyze traffic and record preferences to improve user experience.
You can disable cookies in your browser settings, but some functions may not be available to you.
We do not collect personally identifiable information through cookies.
8. Privacy Policy Updates
When the policy is revised, we will notify you of any significant changes by posting a notice on the website or by email. Your continued use of the service will be deemed your acceptance of the updated terms.
9. Contact Us
If you have any questions about the privacy policy or data processing, please contact us at the following:
Personal Information Protection Officer: Ciel Yue, General Manager of Operations
Email address: support.jp@lipro.com
Address: Room 601, 6th Floor, Block B, Building 24, Port 1 Science and Technology Park, No. 1 Jintang Road, Tangjiawan Town, High-tech Zone, Zhuhai City, Guangdong Province, People's Republic of China