Order Cancellation/Return/Refund Policy

Article 1 (Scope of Application)

This Order Cancellation and Return/Refund Policy (hereinafter referred to as "this Policy") applies only to lipro products (hereinafter referred to as "the Products") purchased directly from the official lipro online shop.
For returns of products purchased through other channels, please contact the original retailer directly.

Article 2 (Cancellation of Ordered Products)

Cancellations are accepted before the product is shipped.
If your ordered product is already in the shipping preparation stage, cancellation may not be possible at the time of your inquiry. In such cases, please follow the return procedure described below.

Article 3 (Returns and Exchanges)

3.1. Returns/Refunds due to Customer Convenience

Returns due to customer convenience will only be accepted if reported to the lipro (Ripro) Support Center within 30 days, including the product arrival date. In the case of returns due to our fault, such as product damage or incorrect delivery, we will bear the shipping costs for the return. Returns due to issues with the installation location or incompatibility with anticipated usage methods, where the product itself is not defective, will be considered returns due to customer convenience.

  • Return shipping costs for returns due to customer convenience shall be borne by the customer.
  • Returns/exchanges may not be accepted depending on the condition of the product.
  • Exchanges will not be accepted if the product is not defective but the reason for exchange is due to installation location issues or incompatibility with usage methods.

Article 4 (Limitations of this Policy)

Please note that we will refuse returns/exchanges if the Product falls under any of the following circumstances:

  • If purchased from a source other than our official online shop.
  • If a return/refund request is made after the return/refund period specified in Article 3 has passed. However, exchanges or repairs may be accepted only if we deem it appropriate.
  • If proof of purchase cannot be provided, or if the proof of purchase does not contain necessary information (purchase store, purchase date, model name, etc.).
  • If the original packaging or accessories (including original packaging, manual, accessories) are not returned, or if the returned product is incomplete (e.g., missing accessories or instruction manual).
  • In the event of external damage or equipment malfunction due to intent or negligence.
  • If the product's nameplate, SN barcode, or sealing sticker has been peeled off or damaged, making it unidentifiable, or if there are signs of tampering.
  • If a malfunction occurs due to misuse or improper handling deviating from the usage methods described in the product's instruction manual.
  • If a malfunction or defect occurs due to modification, unauthorized repair, or products from other companies.
  • If the product's outer box has scratches or damage (excluding damage during logistics).
  • In the event of malfunctions and damage caused by transport after product arrival, drops during product movement, impact, or submersion.
  • In the event of loss due to theft, misplacement, fraud, embezzlement, or damage caused by a third party.
  • In other cases where we determine that returns are not possible.

Article 5 (lipro Support Center Contact Information)

lipro (Ripro) Support Center
Inquiry Email: support.jp@lipro.com
Hours: Weekdays 10:00 - 18:00 (Closed on weekends and public holidays)